Dear John Labedz,
I just wanted to let you know that in a matter of minutes I have gone from a frustrated car owner to a stress free, completely satisfied, and renewed dealer service center guy. You have not only brought me from the brink of car dependability hell to up and running the same day. I can't even express in words what you, Mr. Brian Lawrence, and your mechanical staff have done for me personally. I will do my best here to capture my gratitude so any and all other Volvo owners who bring their vehicles to your department can know about the quality you provide.
My 240 DL Sedan with 150,603 miles on had untimely right wheel bearing issue. I was sure that replacement was needed and parts would be untimely for the repair to be completed. I priced the parts and labor throughout the valley and had an expectation set. The closest other repair locations either didn't call me back or couldn't provide a shuttle or loaner vehicle. When we spoke personally on Saturday, you were able to schedule me in, offered a loaner vehicle, and provided me with what I consider to be the most helpful of service advisors (Brian Lawrence). I now understand why Brian is so sought after and consulting other clients in similar predicaments. Upon arriving back at my home, and fifteen minutes later, I received a call from Brian Lawrence. He indicated the issue was found not only in one wheel bearing but both on the front axel. However, replacement parts would not be required, but repacking them would. The updated quote was reduced compared to the original, and I would end up with two wheel bearings repacked instead of the single I expected. In addition to that good news, I would be back in my own sedan by later in the afternoon.
For all this I am deeply appreciated and completely satisfied for your services that all of you have provided.
Sincerely,
Brian P.
1990 Volvo 240 DL Sedan Owner
BTW: The loaner vehicle, an S40 T5 has just become the target of our budgeted future car fund. We had been considering other makes and models, but you have brought us back to the fold. We have always been smitten by Volvos over the years and have owned several at one time or another, a 240 DL Sedan, a 740 Turbo Wagon, and a 960 Wagon. I guess it really is true what they say; "Volvo: Service For Life"
- January 30, 2012
Thank you Jud for taking such good care of me. I count on you for the truth and integrity that I have always experienced with you. This was quite ordeal and you went all out for me!!! I sure appreciate you.
- Tricia 1/13/12
Great service department. Really treat a person well.
- Dave 12/30/11
I have always received great service from Volvo back home in Missouri and I'm not surprised to receive the same great service here in Arizona. Judd was very efficient and courteous. I look forward to the same pleasant experiences in the future. Thank you.
- Joyce 12/18/11
I really like Brian, my service advisor, he really makes my experience there go smoothly. it was also a good idea to let me take a courtesy car, after mine expires in a year or two, i will be back to get one of the new ones. Thanks
- Jerry 12/17/11
Thank you for the great service, I have been very happy and thankful for all service I received from Judd, he has been a great help to me and my daughter
- Karen 11/19/11
Had the wife's 2007 S80 serviced at the 30K interval. Great job; saved me time as I am just starting up a new company. Thanks Brian!
- 11/18/11
Wonderful service, great snacks, helpful employee got me on the side roads instead of the freeway and I got home just so very safe.
- Victoria 11/17/11
great customer service as always
- Tilly 11/15/11
Just a brief but efficient comment. Jud was by far one of the friendliest and most accommodating customer service professionals I've come across. I'd be less than gracious if I didn't tell you he offers "world class" service that we'd all like to receive in our daily life. Thank you Jud.
- Barbara 11/13/11
Brian in Car Service is awesome... he is honest, friendly & makes sure that I am completely satisfied with my vehicles service & how i am treated @ volvo of tempe. It is an absolute pleasure dealing with Brian.
- Katherine 11/11/11
Judd was very accomadating in getting me a loaner car for the day so that I didn't have to take time off from work. Your new location is much farther for me to go back and forth. Thanks
- Cynthia 10/29/11
Great service on m Volvo C70. Service was performed cheerfully, well, completely. and on time. Car was returned clean, and a great loaner car (new Volvo) was provided. Service advisor and all personnel were very helpful and courteous.
- Tom 10/27/11
Outstanding service. Service advisor Todd did a great job.
- Preston 10/26/11
The service that Powell Volvo provides is 5 Star Quality. They really think of every minute detail by keeping the customer in mind. I am in outside sales, so every minute i am not in front of a customer means i loose the capability to make money. From the loaner car program, to having water/internet/phone access at your facility truly shows you respect our time and value our business. That is why I am on my third Volvo- convenience & service!
- Karen 10/19/11
The service we had on our Volvo was great! They could diagnose the problem that I had with the car, but they were extremely through, and made sure the car was running the way it should. The convience of a courtesy vehicle was an added bonus and I loved driving the new s60!
- Minette 10/05/11
What a great buying experience. Thank you for the opportunity to have met, and worked with, Mike Wasserman, Mike DiAngelis, Jim Fialko, Terry Turner and Todd Ehrsam
- Robert W. 9/29/11
Service was great! Judd did a great job as usual.
- Steve 6/22/11
Every service experience I have ever had with Brian Lawerence has been superb! He listens to your concerns and you can tell he truly wants to help and make you feel comfortable with your servicing decisions. I completely trust him with my car and that goes a LONG way with me. I drive from north Scottsdale for his impeccable service.
- Mindy 6/21/11
Brian Lawrence went above and beyond in my service experience!
- Easton 6/21/11
I took my XC90 in for scheduled maintenance and Jud and and the rest of the staff could not have been more efficient, helpful and a pleasure to work with!
- Andrea 6/21/11
I worked with Brian to address a recall part issue and an oil leak for my 1995 850. He did an excellent job and was very helpful throughout the process.
- Kelsey 6/21/11
Tom helped me out on a saturday in my time of need and was wonderful. I thought it was just a split cap on my radiator overflow tank but in fact it was a split in the tank.Thank you very much helpful,friendly and empathetic to my situation. Outstanding Advisor
- Tim 6/20/11
i had to replace the transmission in my 2003 s-60 2.4t which cost me approx $5300. my service advisor - jud white explained my options to me and the repair was a better option for me than the other alternatives. i was very pleased with the work and the service provided by jud and his team but not very happy that a car of this type, which has a history of poor transmissions, was not addressed by volvo and resolved before i incurred such an expense. this should not be a repair that owners of volvo's should have to bear. the quality of your cars is purported to be much better and in that, i am dissappointed. i chose the best option i had at my disposal and appreciate the fine work that jud and his team did on my vehicle, but wish that volvo would resolve the transmission problems in this vehicle. thank you
- Terry 6/20/11
My experience was pleasant as always. Thank you for cleaning my car. The windows and floors also look great!
- Sandra 6/17/11
I've purchased and leased many the car over the years and Tempe of Volvo made the deal on my 2011 Volvo c30r quick, easy, clean and fair. The staff is professional, experienced and great to work with. i would recommend this dealership to anyone...except maybe my ex wife, she can find her own haha!
- Rob 6/14/11
Love the new location! My service advisor Jud is very honest and easy to work with. They always do a first class job.
- Buck 6/14/11
Great customer service!
- Kim 6/9/11
I always appreciate the follow-up and communication with Jud White when my car is in for service. Jud thoroughly explains the service issues and and makes valid and timely recommnedations of things to take care of. He has kept my car running since 1998 (although you would probably rather I buy a new car) and I am looking for several more years of service. Regards,
- John 6/6/11
Happy with the service! Please keep it up!
- Canh 6/6/11
Brian Lawrence and his team went above and beyond to assist me with a service issue. I am very satisfied with the service at Tempe Volvo. Thank you all for making it such a pleasure.
- Terri 6/3/11
I just wanted to let you know that I appreciate how hard your Service Advisor Todd, worked to get my car fixed. The car needed additional work after the fact, and Todd made sure it was done right, and followed up with all parties involved. He really was on top of it. Not everyone would do that. The people who work for Tempe of Volvo are the ones who really make the company what it is. Because of his outstanding service I don't want to take my car anywhere else.
- Robyn 5/26/11
I love the service provided by Volvo of Tempe! I personally worked with Judd and he was very friendly, efficient and helpful when I was stressing out about my vehicle. Thanks!
- Khamphet 5/24/11
I am totally impressed by the service I receive at Volvo of Tempe. I am always able to see Judd and his service is outstanding. The car is always returned cleaned, serviced and I drive it with confidence after I have been there. I give them an A* for their work.
- Thera 5/21/11
We brought our Volvo down from SW Colorado and are very satisfied with the way the scheduling and servicing went. Jud was very helpful and we had a high comfort level throughout the entire process. We have several friends in Dolores that also own late model Volvos. We'll be passing the word along that we were satisfied with the service received.
- Jack 5/18/11
I appreciate the concern shown during the last service for my Volvo. The call to let me know that it arrived from my home to the the service department and again when it was really to be picked up. Thank you,
- Alice 5/10/11
Brian was so helpful and patient in explaining the details and kept me up to date on the progress of my car maintenance. Great experience which will keep me coming back.
- Heather 5/5/11
Outstanding service once again from Judd. He's my #1 choice of service advisers. Thank you.
- Nancy 5/4/11
I always receive great service from Jud and his team - was there yesterday, thanks Jud
- Terry 4/15/11
Great service!
- Anna 4/14/11
The service was outstanding. Very professional and personable. Thank you.
- Sue 4/12/11